Practice Policies
Business Hours
Mon: 9AM-2PM, Tue: 9AM-5PM, Wed: 9AM-7PM, Thu: 9AM-5PM, Fri: 9AM-5PM. We are closed weekends and major holidays, as well as intermittently during professional development. *Hours are subject to change*

Appointments
Consultation Deposit: I understand that by placing an initial deposit, I am allowing the practice to begin their research and preparation process for my pets case. I understand that this initial deposit is non-refundable.

Cancellations: An advance cancellation policy allows us to accommodate patients with critical needs as well as those receiving routine care. I understand that if I cancel or reschedule an appointment with less than 24 business hours for recheck assessments, I will be charged a fee ($45 for reassessment). I understand that if I fail to call ahead and do not show up for my scheduled appointment, I will be charged a $110 no call/no show fee. I understand that there is a $45 late fee if I show up more than 10 minutes late to my scheduled appointment time. I understand that there is a $45 cancellation fee for cancellations made within 24 business hours of my scheduled appointment time. I also understand that appointment reminders are a courtesy and will be sent by email and text message.

Consultation Rescheduling: Rescheduling for consultations are required to be completed no later than 72 business hours prior to your appointment. In the event that an appointment needs to be rescheduled within 72 business hours of your appointment, a new deposit will be required. I understand that if I do not provide the required notice, I will need to place a new deposit to reschedule my consultation.

***A PHONE CALL IS REQUIRED TO CANCEL, CHANGE OR RESCHEDULE ALL APPOINTMENTS***

*Pricing is subject to change*
*A credit card is required to be stored on file at the time of booking*

Supplements & Products
All supplements and products are available for purchase through our online apothecary: thepetfarmacy.com. For any prescription formulas, your treating veterinarian will be required to complete a prescription authorization.


Returns
Personalized tinctures, creams, herbal formulations and essential oils cannot be returned. Unopened prepackaged containers and standard bulk herbs can be returned for a full refund minus a 10% restocking fee. The cost of return shipping will not be refunded.

Payment
Payment is due at the time that services are rendered. We accept Visa, MasterCard, American Express, Discover, cash, check and Care Credit. There is a $35 processing fee for returned checks. Accounts not paid within 30 days are subject to a 1.5% monthly finance charge.

Services Not Available
Our practice is focused on holistic and integrative treatments. We do not offer surgery, x-rays, ultrasounds, hospitalizations, biopsies, radiation therapy, euthanasia, or emergency care. All patients should maintain their relationship with an emergency hospital in the event these services are needed.

Medical Records
Medical records will be obtained by our staff. At the time of scheduling, please make sure we have information on ALL veterinary practices that have previously evaluated your pet. If we are missing any records 7 days prior to your pet’s appointment, we will reach out to you asking to help in facilitation. Records not received 72 business hours prior to the scheduled appointment will not be reviewed at the time of the appointment.

Email Policy
Email is to be used for office staff communication only. Our Doctors are unable to answer medical questions via email due to the sheer volume of requests as well as the complicated nature of our patients. Any follow-up questions can be performed as additional medical record reviews or through a phone call between our doctors and your veterinarian.

Referrals & Reviews
Your referral is our best compliment! When any new client provides your name at the time of initial consultation, you will be sent a $20 ‘Thank You’ to use on products and services at your next visit!

By signing below, I certify that I have read and received a copy of these practice policies.

Informed Consent Statement

Prism Integrative Veterinary Health, LLC, in addition to the use of conventional veterinary treatments, also utilizes treatments that are sometimes classified as alternative, complementary, and/or integrative therapies. These therapies include but are not limited to: herbal and botanical substances, nutritional supplements, IV vitamins, and nutrient therapies, spinal manipulation and acupuncture. Some of these treatment techniques, as employed by Prism Integrative Veterinary Health, LLC, are specifically designed for use in animals that are critically ill, non-responsive to conventional treatments and others have sometimes been deemed as hopeless.



Such alternative and/or integrative treatments are chosen, recommended, and/or administered to an animal when Prism Integrative Veterinary Health, LLC believes that they have the potential to be efficacious in the treatment of an animal’s health problem. However, this is not a guarantee that the chosen medication or treatment will be effective in treating a specific animal’s problem. Additionally, as with all medications and treatments, there is always a chance for potential side effects. While adverse side effects are rare and every effort is made to minimize them, individual animals may not be able to tolerate the prescribed medication and/or treatment.



I acknowledge that I have read the above statement and understand it. As the legal owner and/or responsible agent for the animal described below, I grant you my consent to receive, prescribe for, and/or treat this animal, including the use of modalities and substances which may be considered to be alternative, complementary, and/or integrative. I recognize that recommendations and/or treatments are not guaranteed to cure or improve the health of my animal.



I expect this Practice to use all reasonable precautions against the injury or death of my animal, but I assume all risks associated with the treatment of my pet and release the Practice and officers, directors, affiliates, employees, agents, insurers, and stockholders of the Practice (collectively, the “Releases”) from all liability and waive any and all claims, including but not limited to injury or death to my pet or damage to personal property, against Releases in connection with or arising out of the Practice’s treatment of my pet as described herein.